Can I return my product?
- We accept return within 14 days from the receipt of your order to return goods you bought from us ( Except Autel Software Update Service).
- Please contact email@example.com to inform us and we will provide a return address for you. And you need to ship item back follow a correct format.
- Please do not ship item back without any registration. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.
Who pays for the shipping?
- If the item is being returned for a quality reason, like it is damaged, faulty and not working, or you receive a wrong item, please contact us and we will cover the cost of shipping. If possible, we would like to see pictures of the damage, video for not working.
- However, If you are not satisfied with the item you bought or change your mind, you can get partial refund (minus the shipping cost, 10% handling cost ), or exchange to another item you want. Customer need to be responsible for both shipping fee.
When should I send the product back?
- You should send it back within 14 days of your return claim.
- Please put the product with all of its accessories, free gifts and manuals back into its original box. Once package was picked up by post office, please get back to provide us the tracking number. (VERY IMPORTANT!)
How and when will I get my money back?
- Once we receive the products and our staff check all is fine, you will get a confirmation by email. Then your money will be paid back within 3 business days in the same way you made the purchase.
- As our staff need to handle tons of parcels, we recommend you can keep an eye on your return and remind us to check your case in time.
- If we are on holidays, please allow us process your refund as soon as we get back to work.
How to cancel an order?
- Contact us within 24 hours to cancel your order before it has been shipped.
- If the order has not been dispatched, we will cancel the order and make a refund. Payment by PayPal, you will be refunded in full. Payment by credit / debit card directly, we will deduct the transaction fee if you cancel order in bellow cases:
- Ordered a wrong item;
- Change your mind and want to return;
- Wrong shipping address information, item has been shipped to an invalid address causes a return;
- High risk order and you are unwilling to provide any files to verify the order was authorized by the cardholder.
- If the item is on its way to you, you have to follow our return policy and send it back to us then we make a refund.
- If your product gets damaged after using some time and need repairing, we provide repair service for you. Please contact firstname.lastname@example.org for more return information.
- Please follow the instruction and use a simple airmail to ship your item back to repair.
- Once we fix your item, we will send it back to you. We will not charge you for a simple airmail shipping, but if you ask for an express shipping, you need to pay for it.